Shipping policy

Shipping Policy – Kanso Coffee Lab

We aim to deliver your coffee reliably and efficiently. Please read the following guidelines.

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1. Shipping Regions & Delivery Times

Germany:

• Delivery typically takes 2–4 business days.

European Union:

• Delivery typically takes 4–7 business days, depending on location and customs.

International (outside the EU):

• Delivery times vary by country and customs processing (7–20 business days).

Coffee Subscriptions (Germany):

• Delivered on the chosen schedule.

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2. Shipping Costs

• Shipping fees are calculated at checkout.

• For international orders, any duties, taxes, or import fees are the responsibility of the customer.

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3. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays are processed the next business day.

• A tracking number will be provided once your order ships.

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4. Delays

• Kanso Coffee Lab is not responsible for delays caused by customs, local postal services, or force majeure events.

• For significant delays, contact our support team at shop@kansocoffeelab.com.

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5. Packaging & Liability

• Orders are packaged to maintain freshness and prevent damage.

• Inspect your package upon delivery.

• If a package arrives damaged, notify us within 48 hours with photos.

• Risk of loss and title pass to the customer upon delivery confirmation by the carrier.

• Kanso Coffee Lab is not responsible for lost or stolen packages after delivery confirmation.

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6. Contact

For shipping questions or issues, contact us at shop@kansocoffeelab.com.